At Dacases.com, we aim to ensure you are completely satisfied with your purchase. If you're not happy with your order, we're here to help with our straightforward refund and exchange policy.
Refund Policy
- Time Frame: Returns for refund must be initiated within 7 days of the receipt of the product.
- Condition of Products: Items must be returned in their original condition, unused, and in the original packaging.
- Process: To start a return, please contact us at info@dacases.com. We will guide you through the steps to return the product.
- Refund Method: Refunds will be processed to the original method of payment.
Exchange Policy
- Time Frame: Exchanges must be initiated within [Insert number] days of the receipt of the product.
- Eligible Items: Exchanges are only available for items that are defective or damaged.
- Process: Contact us at [Insert Contact Information] to arrange an exchange.
- Shipping Costs for Exchanges: Customers are responsible for shipping costs for returning the item. Shipping costs are non-refundable.
Non-Returnable Items
Please note that certain types of items cannot be returned, such as [List non-returnable items, if any, like custom-made products].
Shipping Returns
- Address for Returns: [Provide the address where the products should be sent back.]
- Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Receiving a Refund
Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Contact Us
If you have any questions on how to return your item to us, contact us at info@dacases.com
